Buyer Support
Warranty, Parts & Technical Support
TL Machinery coordinates after-sales support with the selected manufacturing partner for confirmed equipment orders. Support arrangements depend on the final model, configuration and order terms.
Warranty & Diagnosis
Understand support for confirmed equipment
Warranty
The standard warranty period is 12 months. Exact coverage, exclusions and the applicable warranty start point are confirmed in the final order terms for the selected machine and configuration.
Fault Diagnosis & Remote Support
Buyers can send photos, videos and fault descriptions to TL Machinery. We coordinate technical diagnosis with technicians from the selected manufacturing partner.
Remote technical support can be coordinated through email, WhatsApp and video communication. Video-based technical assistance can be arranged when necessary.
Warranty Replacement Parts
If an issue is confirmed as a warranty-covered manufacturing or quality defect, replacement parts are supplied without charge for the parts themselves. International freight for replacement parts is borne by the buyer unless otherwise agreed in the final order terms.
Parts, Service & Documentation
What buyers should confirm for ongoing support
Spare Parts After Warranty
TL Machinery can continue coordinating spare parts from the original manufacturing source after warranty. Suitable alternative or replacement parts may be considered where compatibility is technically confirmed. International shipment arrangements can be coordinated.
On-Site Technical Support
Local on-site repair service in Germany or Europe is not included as a standard support arrangement.
For complex cases that cannot reasonably be resolved remotely, an overseas technical visit from China may be discussed case by case, subject to technician availability and the specific issue. Such a visit is not standard warranty service.
Travel, accommodation and related service costs are borne by the buyer unless otherwise agreed in writing.
Operating Documentation
Operating manuals can be provided for confirmed equipment. Language, revision and applicability should be checked against the final model and configuration before shipment.
Final Order Terms
Confirm the support arrangement for your configuration
Final warranty scope, applicable parts, documentation and service arrangements are confirmed in the quotation or order documents for the selected model and configuration.
FAQ
Buyer Questions
What is the standard warranty period?
The standard warranty period is 12 months. Exact coverage, exclusions and the applicable warranty start point are confirmed in the final order terms for the selected machine and configuration.
Who pays international freight for warranty replacement parts?
If an issue is confirmed as a warranty-covered manufacturing or quality defect, replacement parts are supplied without charge for the parts themselves. International freight for replacement parts is borne by the buyer unless otherwise agreed in the final order terms.
Is local on-site repair in Germany or Europe standard?
Local on-site repair service in Germany or Europe is not included as a standard support arrangement.
Quotation Support
Discuss support for your equipment
Share the model, configuration and support requirement so the applicable arrangements can be reviewed for your equipment.